Refund Policy — Clarix

💚 Our Promise: We offer a 7-day free trial on all paid plans. You won't be charged until the trial ends — and you can cancel anytime.

1. Free Trial

All paid plans (Creator, Pro, Agency) include a 7-day free trial. You will not be charged during the trial period. You may cancel at any time before the trial ends without incurring any charge.

2. Cancellation

You may cancel your subscription at any time from your Profile page. Upon cancellation:

Your plan remains active until the end of the current billing period
You will not be billed for the next period
No partial refunds are issued for unused days in a billing period

3. Refund Eligibility

Situation	Refund
Charged after free trial (error)	Full refund within 7 days
Duplicate charge	Full refund
Service down > 24 hours	Pro-rata credit
Change of mind (after 7 days)	Not eligible
Partial month cancellation	Not eligible

4. How to Request a Refund

Email us at billing@clarix.app with:

Your registered email address or name
Transaction ID (from Razorpay receipt)
Reason for refund request

We process refund requests within 5–7 business days. Approved refunds are credited back to the original payment method within 7–10 working days (as per Razorpay and bank timelines).

5. Consumer Protection (India)

This policy is in accordance with the Consumer Protection Act 2019 (India) and applicable RBI guidelines. Clarix is committed to fair and transparent billing practices.

6. Payment Gateway

Payments are processed securely by Razorpay. For payment-related disputes not resolved by Clarix, you may escalate to Razorpay's dispute resolution process. UPI, cards, netbanking, and wallets are accepted.

7. Contact

For billing queries: billing@clarix.app
Response time: Within 1 business day.